At Gold and Beyond, we take authenticity
seriously. Our goal is to ensure that the luxury handbags we offer are genuine,
giving our customers complete confidence in their purchases. To achieve this,
we partner with Entrupy, a leading luxury authentication service
trusted worldwide.

Authentication Process

• Our
  handbags are authenticated using Entrupy’s advanced technology and
  expertise.
• Items
  that pass authentication receive an Entrupy Certificate of
  Authenticity, verifying the item’s legitimacy.
• This
  process provides an extra layer of trust and transparency for our clients.

Entrupy’s Financial Guarantee

Entrupy stands behind its authentication results with
a one-year Financial Guarantee:

• If you
  believe an Entrupy-certified item is not authentic, you may submit a dispute
  request through Entrupy’s formal process.
• Once
  approved, Entrupy will review the disputed item. Typically, disputes are
  resolved within ten (10) business days after the item is
  received.
• The
  Financial Guarantee ensures that customers are protected for one
  year from the date of authentication.

Important Notes on the Guarantee

• Entrupy
  reserves the right to invalidate authentication results within 15
  minutes of issuing a certificate (during Entrupy business hours).
  Items invalidated within this window are not eligible under
  the Financial Guarantee.
• All
  disputes must follow Entrupy’s official process to qualify for review.
• The
  guarantee is provided directly by Entrupy, not Gold and Beyond, though we
  will fully assist customers throughout the process.

Our Commitment to Customers

• Gold
  and Beyond guarantees that every Entrupy-authenticated item has undergone
  strict evaluation.
• We are
  committed to supporting our customers in the rare event of an authenticity
  dispute.
• Customer
  trust is at the core of our business, and we stand by every item we sell
  with full transparency.

At Gold and Beyond, we want every customer to
feel confident when shopping with us. While we stand firmly behind the
authenticity of our products, we understand there may be rare situations where
a customer has a concern. To make the process simple, we have outlined how disputes
are handled.

How to Submit a Dispute

If you believe there is an issue with an item you purchased
from us, please submit your concern in writing to:

gnbonline@firstcash.com

In your email, please include:

• Your
  full name and contact information
• Your
  proof of purchase (receipt, order number, or transaction confirmation)
• A
  description of your concern
• Any
  supporting information, such as photos or documents

Our Review Process

• Once
  we receive your email, our team will review your concern and reply
  within 72 business hours (Monday–Friday, 8:00 a.m.–5:00
  p.m. CST).
• If
  more details are needed, we may reach out for additional information.

Working With Entrupy

Since we use Entrupy to authenticate our
luxury handbags, any authenticity dispute will be reviewed under Entrupy’s
Financial Guarantee Program.

• We
  will help coordinate the process with Entrupy if needed.
• Entrupy
  typically completes their review within 10 business days after
  receiving the item.
• If
  Entrupy confirms authenticity, the matter will be considered closed. If
  they determine otherwise, Entrupy’s Financial Guarantee will apply, which
  may include reimbursement.

Our Commitment

We value your trust. Our team will work closely with you and
Entrupy to ensure that your concern is handled fairly, transparently, and in a
timely manner.