Gold and Beyond Authentication Policy

At Gold and Beyond, we take authenticity seriously. Our goal is to ensure that the luxury handbags we offer are genuine, giving our customers complete confidence in their purchases. To achieve this, we partner with Entrupy, a leading luxury authentication service trusted worldwide.

Authentication Process

• Our handbags are authenticated using Entrupy’s advanced technology and expertise.
• Items that pass authentication receive an Entrupy Certificate of Authenticity, verifying the item’s legitimacy.
• This process provides an extra layer of trust and transparency for our clients.

Entrupy’s Financial Guarantee

Entrupy stands behind its authentication results with a one-year Financial Guarantee:

• If you believe an Entrupy-certified item is not authentic, you may submit a dispute request through Entrupy’s formal process.
• Once approved, Entrupy will review the disputed item. Typically, disputes are resolved within ten (10) business days after the item is received.
• The Financial Guarantee ensures that customers are protected for one year from the date of authentication.

Important Notes on the Guarantee

• Entrupy reserves the right to invalidate authentication results within 15 minutes of issuing a certificate (during Entrupy business hours). Items invalidated within this window are not eligible under the Financial Guarantee.
• All disputes must follow Entrupy’s official process to qualify for review.
• The guarantee is provided directly by Entrupy, not Gold and Beyond, though we will fully assist customers throughout the process.

Our Commitment to Customers

• Gold and Beyond guarantees that every Entrupy-authenticated item has undergone strict evaluation.
• We are committed to supporting our customers in the rare event of an authenticity dispute.
• Customer trust is at the core of our business, and we stand by every item we sell with full transparency.